Subject: Tech Support Candidate - Neha Jaiswal
From: Neha Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 07:49:41 -0500

Tech Support
Test

Name

Neha
Jaiswal

E-mail

[email-masked]

Phone Number

(91) 7905218457

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 59

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Speakers & Audio
Virtual desktop configuration

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IDC TECHNOLOGY

Remote support
Engineer

Jan

12063

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Change
the network

Check the user are connected the vpn or not

Check the proxy settings

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to the
settings

Click on Bluetooth options

Click on device and find the device name and click on this

What
according to you makes you a good candidate for customer service or technical
support job?

Providing the solution for the end user on the
given period time(SLA)

On a scale of 1 - 5 please rate your
fluency in spoken English

3