Subject: Arabic Language Test - Md Arshad Iqbal
From: Md Arshad Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 06:15:59 -0500

| | Foreign Language Screening Test

Name | Md Arshad Iqbal    /  (110025) 8376930340    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting us,we sincerely apologize for the inconvenience.
We deeply regret to inform you that your order has been returned to our store.We were informed by the delivery team that they tried several times to deliver your order, but due to wrong address it was not possible to deliver.
Please, book an order again with the correct address, and we assure you that such an experience will not be repeated in the future.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Please accept our sincerest apologies that your experience was anything less than you should expect  from my company.
We would like to inform you that you can replace the TV Cabinet with a new one in our store  you can also return the TV Cabinet  via our website  and our delivery representative will contact you to return the TV and the amount will be refunded as soon as possible in your bank account.

We assure you that such an experience will not be repeated in the future.

Thanks

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