Subject: Tech Support Candidate - Durgesh Garg
From: Durgesh Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 06:05:14 -0500

Tech Support
Test

Name

Durgesh
Garg

E-mail

[email-masked]

Phone Number

(011) 00000

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Badarpur border

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Advanced
AWS

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

M Intergraph systems pvt ltd

Customer support
engineee

17 oct 21

14000

Previous Employer 1

Idc technologies

Desktop support
engineer

10 April 2021

12000

Previous Employer 2

Karvy data management pvt
ltd

IT
support

June 2019

7000

In your past
experience you have (select all that applies)

Did not
interact with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.check the Lan connectivity on display of
laptop/desktop in lan icon.

2.if I got lan not connect in show on display so I check physical connectivity
from pc port to I/O box.

3.after both 2 process applied, I feel lan connect but not show on screen but
lan connected from desktop to I/O box property but connectivity not responsed,
that mean problem is DNS and more thing etc.  Last check ping by cmd some
different URL.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. First
start  Bluetooth speakers power on.

2. Go to mobile Bluetooth setting and doing on and search the Bluetooth device
in mobile Bluetooth list.

3. Selected the Bluetooth device and connect/pair that solve.

What
according to you makes you a good candidate for customer service or technical
support job?

Every technical support try to start initially
format support step by step with his customer technical issues.

On a
scale of 1 - 5 please rate your fluency in spoken English

3