Subject: Tech Support Candidate - Saaval Grover
From: Saaval Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:56:29 -0500

| | Tech Support Test

Name | Saaval Grover
E-mail | [email-masked]
Phone Number | (91) 9289518228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus | Csr | | 26000
Previous Employer 1 | Bennison | Cse | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Open in new tab
Change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on  Bluetooth in both devices
Check for the particular device
Connect

What according to you makes you a good candidate for customer service or technical support job?

Experience on handling international customers
technical knowledge
Upselling

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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