Subject: Tech Support Candidate - Jayadeep Bolisetty
From: Jayadeep Bolisetty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:54:53 -0500

Tech Support
Test

Name

Jayadeep
Bolisetty

E-mail

[email-masked]

Phone Number

(91) 7794944385

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Visakhapatnam

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Deltra Soft Technologies

Incident Manager

17/11/2021

5lakhs

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart My device

2.Make Sure the internet connection works

3.check if the website is down for everybody or just me

4. Tests the website in another browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Go to
settings.

2.Tap the Bluetooth option.

3.Turn on Bluetooth.

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it's often a button with a Bluetooth symbol on it.

What
according to you makes you a good candidate for customer service or technical
support job?

I clearly communicate with customers, both by
answering questions or explaining policies in addition to actively listening to
the customer. It's vital to remain positive, even with an upset customer.
Finally, solving problems for customers is both a skill and a necessary
qualification for the position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4