Subject: Tech Support Candidate - Abdul Qadir
From: Abdul Qadir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:29:50 -0500

Tech Support
Test

Name

Abdul
Qadir

E-mail

[email-masked]

Phone Number

(98218) 31550

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Munirka vihar pal dairy, in
front of JNU main campus north gate

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

iArk Global venture Pvt Ltd

Senior associate translator
and interpreter

1 October 2021

28 thousands

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

To be very honest I am technically not sound but
I am always open for learning, I have a zeal to grow and improve myself in every
dimension of human life adamant with value addition in my surroundings through
my skillset exposure and awareness.

Now coming back to the question that I am required to answer, I will refresh the
web page then will try to browse it

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First I
need turn on bluetooth speaker, then I need to connect my cell phone bluetooth
with the speaker, after few seconds I will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

I am a behavioural sciences enthusiast, adamant
with value addition in my surroundings through my skillset exposure and
awareness,and I follow proper communication principles once I am interacting
with anyone I try to focus listening and try to apply emphatic listening skills
and with the perspective that says the person I am talking with knows something
that I don't, and while I am engaged in a communication with anyone I try to
follow one really important principal of effective communication that says seek
first to understand then to be understood, basically I put myself mentally and
emotionally in other person's shoes and try to connect with them.

On a
scale of 1 - 5 please rate your fluency in spoken English

4