Subject: Tech Support Candidate - ARPAN NAG
From: ARPAN NAG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 05:23:09 -0500

| | Tech Support Test

Name | ARPAN NAG
E-mail | [email-masked]
Phone Number | (91) 8910346215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Vpn,Mdm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asa international India microfinance limited | IT Technician as technical support engineer | 3rd Dec | 16418
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all check the network connectivity to the computer
2. If it is available  then check the anti-virus sometimes not match with the anti-virus patching system it's showing the block this site's due to some inconvenience
3. Then will check the browser where any kind of cache file or dump file . Clear it and then reboot the web browser
4. If it will be done then not open it then check that version of browser . Sometimes some software application is out dated we are using If it will be required the latest version of web browser  then update the version of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all on the Bluetooth speaker and as well as on the Bluetooth of your mobile phone
2. Then in your mobile phone the specific name of Bluetooth speaker that will be showing in your mobile phone
3. Then after that click on it. You will get a pop up message on your mobile phone screen " pair this device"
4. Click on pair
5. Then your Bluetooth speaker successfully  connect with you mobile phone

What according to you makes you a good candidate for customer service or technical support job?

1. High level of technical knowledge
2. Interaction with your senior and gather more information  regarding this
3. Proper pronunciation
4. Listen the client's problem properly
5. Solve it in your way
6. Client satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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