Subject: Tech Support Candidate - Vishal rai
From: Vishal rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Nov 2021 01:33:04 -0500

| | Tech Support Test

Name | Vishal rai
E-mail | [email-masked]
Phone Number | (91) 9810456492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Omaxe limited | Senior sales executive | Working | 21000
Previous Employer 1 | Aegis customer support services pvt limited | Customer support executive | 20 sep 2021 | 14500
Previous Employer 2 | Nestle india limited | Nutrition executive | 30 oct 2017 | 45000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will try to refresh the page if error is still there than will close the tab and try again . If the problem continues then will check network connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly need to to open bluetooth in both devices and in mobile need to search. for bluetooth devices and will try to connect the speaker with phone
What according to you makes you a good candidate for customer service or technical support job? | Customer support job need agent who is ready to listen to the problem of customer and show empathy towards customer and provide solution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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