Subject: Tech Support Candidate - Janhavi Upadhyay
From: Janhavi Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 22:37:02 -0500

| | Tech Support Test

Name | Janhavi Upadhyay
E-mail | [email-masked]
Phone Number | (91) 7985637226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VPN issue and outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Analyst | | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I have to check, that I am connected with the wifi connection or not.
Secondary need to use alternate browser.
And I if I will be connected with the wifi then restart the computer and then again will try to connect so that will be able to login with browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 : Turn on our bluetooth in phone from setting option
2 : turn on the bluetooth whatever company we have used for
3 : then use for pairing up.
4 : then will get the option for pairing up. Then your bluetooth will be connected with your phone

What according to you makes you a good candidate for customer service or technical support job?

Communicate with user in a proper manner way. Then will ask what the exact assistance they want. After that will check out the issue then will surely assist with that. So in my own
Good speaking skills, good listening power and your understanding makes you a good candidate for customer support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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