Subject: Tech Support Candidate - Zeba Bakhtiyar
From: Zeba Bakhtiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 08:23:05 -0500

| | Tech Support Test

Name | Zeba Bakhtiyar
E-mail | [email-masked]
Phone Number | (201301) 7290900874
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior customer care executive | 10-nov-2021 | 30000
Previous Employer 1 | Bennett university | Education Counsellor | August 2020 | 21000
Previous Employer 2 | Ienergizer | Senior customer care executive | July 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will restart my device ,if issue remains same then I will check for the internet connection to open other search engines. if still issue will not fix then I will check for the website   is it down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

1) iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
2) Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

The candidate should be able to work with people and must have strong communication skills. They must have patience , a logical mind and must be willing to learn continously. They must be able to establish a good working rapport with the clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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