Subject: Tech Support Candidate - Palak Kapoor
From: Palak Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 08:20:34 -0500

| | Tech Support Test

Name | Palak Kapoor
E-mail | [email-masked]
Phone Number | (91) 9013482784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Raj nagar extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Try to restart the browser.
2 Checking internet connection.
3.Clear cache.
4. Insure if the website is down for maintainance work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the speaker.
2.Turn on the pairing mode on speaker (usually by long pressing the bluetooth button).
3. Turn on the bluetooth mode on your mobile by going to the settings of your device.
4. Pair and connect the speaker just by a single tap.

What according to you makes you a good candidate for customer service or technical support job? | I love making people smile by helping them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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