Subject: Tech Support Candidate - rahul thakur
From: rahul thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 08:08:15 -0500

| | Tech Support Test

Name | rahul thakur
E-mail | [email-masked]
Phone Number | (91) 80150510
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | vasant vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kotak | assistant manager | 31 | 21500
Previous Employer 1 | paytm | executive | 7 | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step1=== check internet connectivity
step2=== try using website on another device might be there is ad blocker installed on the device
step3=== check for f11 and  check what is the error its giving on coding

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step---turn on the bluetooth device
step2-- turn on the mobile bluetooth
step3--search for device name on mobile
step4-- once name found on the mobile select it and pair with bluetooth device
step5-- at last the device will indicate device connected

What according to you makes you a good candidate for customer service or technical support job?

good knowledge for the product
speaking skills
patience
proper resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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