Subject: Tech Support Candidate - Suraj sharma Suraj
From: Suraj sharma Suraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 07:48:57 -0500

Tech Support
Test

Name

Suraj
sharma Suraj

E-mail

[email-masked]

Phone Number

(91) 9839153102

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 137

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT Global Services

Associate engineer

NA

27000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Restart my device.

Making sure that Inaternet connection works.

Checking if the website is down for all or for me.

Clearing the cookies and cache. If not works then

Need to change proxy settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Making discoverable bluetooth of speaker and
pairing to mobile phone.

Making sure both devices are in range.

The bluetooth speaker will appear on mobile.

And then bluetooth speaker will be connected to mobile phone

What
according to you makes you a good candidate for customer service or technical
support job?

Prioritising the error in terms of risk.

And then informing about the type of risk to customer an providing solution to
customer asap

On a scale of 1 - 5 please rate your fluency in
spoken English

4