Subject: Tech Support Candidate - Nilesh Goswami
From: Nilesh Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 05:18:10 -0500

Tech Support
Test

Name

Nilesh
Goswami

E-mail

[email-masked]

Phone Number

(+91) 9990722888

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GAUR CITY-2 , GREATER
NOIDA

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bankit Services Pvt Ltd

Farming Executive

September

16,000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Make sure internet connection works .

2. Check if the website down for everybody or just me.

3. open in the another browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.From the
top of the screen, swipe down to the bottom.

2.Hold the Bluetooth button down for a few seconds.

3.Pair a new device by tapping the button.

4.Check under "Available devices" or press More if you can't locate Pair new
device.

Refresh.

5.To pair a Bluetooth device with your device, tap the name of the device.

6.Any directions that appear on the screen should be followed.

What
according to you makes you a good candidate for customer service or technical
support job?

1 - Thorough understanding of the product or
service you provided.

2 - Ability to communicate well.

3 - Patience when it comes to listening to customers.

4 - Possess a good sense of humour.

On a scale of 1 - 5
please rate your fluency in spoken English

3