Subject: Tech Support Candidate - Karuna Garg
From: Karuna Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 04:21:13 -0500

| | Tech Support Test

Name | Karuna Garg
E-mail | [email-masked]
Phone Number | (91) 9870515024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | EcoCare Instruments pvt Ltd delhi | Sr Analyst | 7 Aug 2019 | 25000
Previous Employer 2 | Govt PG College Waraseoni MP | Guest Faculty Botony | 31 may 2016 | 18000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I checked my internet connection. If internet connection is ok then I restart my computer again and try to open website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by technology and i enjoy working with people. I want to use my knowledge to solve the issues of the customers and i enjoy troubleshooting other’s issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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