Subject: Tech Support Candidate - Gagan Arora
From: Gagan Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 04:09:20 -0500

| | Tech Support Test

Name | Gagan Arora
E-mail | [email-masked]
Phone Number | (91) 8218777539
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly, Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Policybazaar.com | Sales executive | 7th November 2020 | 23000
Previous Employer 2 | Skydrive broadband services | Supervisor | 30th June 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly, I restart my Internet connection and clear the cookies and browser cache. If it's not still get resolved then I'll check my computer firewall and antiviurs  if are they running in the background so i turn them off.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, Turn on Bluetooth of both the device from the setting option.
Secondly, make sure your device is visible to others.
Then pair your device, confirm the key and start using it.

What according to you makes you a good candidate for customer service or technical support job?

Strong communication skills to build a good rapport with the client quickly.
Complex problem solver.
Strong decision maker and optimistic attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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