Subject: Tech Support Candidate - Amit Jha
From: Amit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 04:07:22 -0500

| | Tech Support Test

Name | Amit Jha
E-mail | [email-masked]
Phone Number | (91) 9999119742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rezig Technology Pvt Ltd | CSM | | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: Restart Device
2: Make sure internet connection working properly.
3: Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

2:iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.

3:Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

I have passion for technical support

I am honest and sincere

understands the bigger purpose of technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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