Subject: Tech Support Candidate - SHIVANI MISHRA
From: SHIVANI MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 03:57:22 -0500

| | Tech Support Test

Name | SHIVANI MISHRA
E-mail | [email-masked]
Phone Number | (+91) 7991406261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | KANPUR NAGAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This error can usually be fixed when we refreshes their web browser (if the error is related to the server being busy and unable to process requests quickly enough), deletes their cookies, or visits the page at another time, possibly when the server isn’t so overloaded. On our end, however, we can usually troubleshoot the cause of the error through WordPress or content management system, and follow the steps to diagnose and fix the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode. Switch on the speaker and long press the Bluetooth button on the device.
Step 2: Switch on Bluetooth on mobile phone. Go to settings in phone and select the Bluetooth settings option.
Step 3: Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

Its all about attitude in addition to academic qualification. As I'm soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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