Subject: Tech Support Candidate - Deepa Parasher
From: Deepa Parasher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 03:15:13 -0500

| | Tech Support Test

Name | Deepa Parasher
E-mail | [email-masked]
Phone Number | (110042) 8595856690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North West DelhiDelhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Startek private limited | Senior operations executive | 7/Aug/2021 | 172000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i am facing such kind of problem in opening the website is then:

1)  first i will check my computer settings, network settings, proxy settings.

2) second i try to open i website in incongito window may it can open.

3) i will closed the open window or tab and open a new tab.

4) i will re- start my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) on the the device ( speaker).
2) on the your mobile bluetooth in order to connect it with the speaker.
3) search the name of the speaker in new pair or connect the bluetooth device list.
4) then click on connect in the name of speaker and get it pair with mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good customer service meaning is listening the problem first and try to get it fix on top priority, empathize to the customer for the problem and assured that we will resolve the issue on priority.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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