Subject: Tech Support Candidate - Ankit Parashar
From: Ankit Parashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 03:10:15 -0500

| | Tech Support Test

Name | Ankit Parashar
E-mail | [email-masked]
Phone Number | (122002) 9950226199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon sector 14
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Ms Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Orient cables | Asst. Engineer | 30 October 2021 | 21K
Previous Employer 2 | Bright Metals | GET | 26 February | 14K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

make sure your browser is updated one
1) Clear your cache and cookies
2) Refresh the page or restart your browser,
If not working try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Tap the Bluetooth icon and On Bluetooth in your phone
2) Click on "Pair new device"
3) Click on the name of the Bluetooth device you want to pair with your phone
4) When Bluetooth device is paired and active you can play Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Active listener
Problem solving attitude
Communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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