Subject: Tech Support Candidate - Lukmaan M
From: Lukmaan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 02:47:13 -0500

Tech Support
Test

Name

Lukmaan
M

E-mail

[email-masked]

Phone Number

(96003) 72837

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Thirukkazhukundram,
Chengalpattu

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Trigent

Senior technical executive

August 2021

35680

Previous Employer 1

Infinite computer
solution

Senior technical support

August 2020

34560

Previous Employer 2

Mibs

Vc executive

July
2019

29650

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Need
to Check connectivity issue

2. Check network and browser settings

3. Need to check firewall settings

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Need to
turn on bluetooth in both devices

2. We need to see in mobile list of bluetooth

3. Tap and select speaker bluetooth connection

What according to
you makes you a good candidate for customer service or technical support
job?

1. Sound technical knowledge

2.Positive attitude

3.polite and calm way to handle the customer

4.Time and Anger management.

On a scale of 1 - 5 please rate your
fluency in spoken English

4