Subject: Tech Support Candidate - vritika kapoor
From: vritika kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Nov 2021 00:09:40 -0500

| | Tech Support Test

Name | vritika kapoor
E-mail | [email-masked]
Phone Number | (+91) 9999847382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Data analyst | dec , 29 | 30
Previous Employer 1 | Collgedunia | reseach analyst | | 23
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check if the internet connectivity is at good speed.
I'll check whether the site is up or down might be the case server is down for the particular site.
If not , will ask user to clear the cache and then start the app over again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth device then turn on in your phone also then start to pair.
What according to you makes you a good candidate for customer service or technical support job? | I can solve problems at my end and tries to give a suitable resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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