Subject: Tech Support Candidate - Sweta Kumari
From: Sweta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 21:56:58 -0500

| | Tech Support Test

Name | Sweta Kumari
E-mail | [email-masked]
Phone Number | (821112) 9162911941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sasaram
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to refresh the page .then I will clear all cache and junk files from my device .then I will try to turn off my data and then turning on the data
Then I will open new page or some other site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on my bluetooth device from my phone and then of the speaker
Then I will search for pairing new devices
Then it will automatically show the devices
Then I will connect it with the bluetooth speaker and the phone

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener
I have problem solving skills
Can calm the customer and by telling them to stay calm your problem will be get solved quickly

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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