Subject: Tech Support Candidate - Jay Prakash Kumar
From: Jay Prakash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 11:15:26 -0500

| | Tech Support Test

Name | Jay Prakash Kumar
E-mail | [email-masked]
Phone Number | (+91) 8385923413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech Pvt Ltd | Desktop Support level 2 | 30 No 2021 | 21000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check Check the web address .Cookies are files created by websites so delete own browser cookies. I am also change the  proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1:- Turn on Bluetooth of speaker
step 2:- Also turn on Bluetooth on mobile
Step 3:- In the list showing on mobile Bluetooth. Click on speaker Bluetooth name and paired

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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