Subject: Tech Support Candidate - Ramesh Thiyam
From: Ramesh Thiyam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 09:17:09 -0500

| | Tech Support Test

Name | Ramesh Thiyam
E-mail | [email-masked]
Phone Number | (091) 6009241365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Imphal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | TCS | Assistant system Engineer | April, 2019 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check whether the address is typed correctly.
Step2: Check internet connection.
Step3: Check in different browsers.
Step4: Clear cache and cookies.
Step5: Reset the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step: Switch on bluetooth on both devices
Step: Enable visible to nearby device in mobile.
Step: Search the bluetooth name and enter connect.
Step: Enter passcode accordingly if prompted

What according to you makes you a good candidate for customer service or technical support job? | I am good listener and can probe appropriate questions related to the problems
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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