Subject: Tech Support Candidate - Divya Verma
From: Divya Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 08:57:28 -0500

| | Tech Support Test

Name | Divya Verma
E-mail | [email-masked]
Phone Number | (91) 8948517887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the website
Check my network connection
Re login to website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in your phone
Turn on device u want to connect
In phone,open settings then click on bluetooth
Click on search
The name of device will be displayed on screen
Click on the name
It will be connected

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and also I explain things clearly and I love helping others to solve problems
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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