Subject: Tech Support Candidate - Manisha Kumari
From: Manisha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 08:40:12 -0500

| | Tech Support Test

Name | Manisha Kumari
E-mail | [email-masked]
Phone Number | (+91) 9716219198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ekomkar foods llp | Assistant manager | Currently working | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Browse a catched version of the page.
Disable add-ons and other interfering software.
Check another browser or incognito window.
OR WILL CHECK MY DNS and fix it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of Mobile phone.
Switch on bluetooth device .
Scan available device in mobile phn bluetooth device visible section.
Find your bluetooth device name.
Click on connect and agree with pairing code sent to the phone screen.
After successful pairing bluetooth is now connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Patience,way of talk, way of dealing, way of solving customer issue with polite and supportive manner so that customer is able to understand what we are trying to convey them in Easy manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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