Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 08:10:25 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (122006) 9988438663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Satya The Hermitage, sector 103, Gurgaon, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Octopus Tech | Customer Support Executive | Oct 2021 | 7500 + incentive
Previous Employer 2 | Winner Enterprises | Data Entry Operator | Dec 2020 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check internet connection.
Refresh PC one-two time.
Close browser and start again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker first.
After then in mobile phone;
Open settings.
Click on bluetooth.
Tap on 'search for new diveces' or on search icon.
Select the speaker.
Click on it.
Now, it will automatically connect to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am very passionate about solving problems of computer or any gazette. I always have interest to know that how these works internally. So, I think this interest would be make my career in this IT field.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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