Subject: Tech Support Candidate - Lukmaan M
From: Lukmaan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 08:02:59 -0500

| | Tech Support Test

Name | Lukmaan M
E-mail | [email-masked]
Phone Number | (96003) 72837
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Thirukkazhukundram, Chengalpattu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trigent | Senior technical executive | August 10th 2021 | Yes
Previous Employer 1 | Infinite computer solution | Senior technical engineer | August 2019 | Yes
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Need to check internet connectivity
2.Next we need check browser settings
3.We need allow cookies
4.we need to check firewall settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth in both the device
2. Select available device in phone
3. Tap to connect the device

What according to you makes you a good candidate for customer service or technical support job?

1. Anger management.

2. Time management
3. Taki it in positive way
4. Calm and polite way to answer the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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