Subject: Tech Support Candidate - Diksha Singh
From: Diksha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 07:51:03 -0500

Tech Support
Test

Name

Diksha
Singh

E-mail

[email-masked]

Phone Number

(91) 9582646005

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Nevan Infotech

Sr. cce

5/04/2017

18k

Previous Employer 2

MakeMyTrip

Sr. Cce

01/11/2019

25k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1st I will restart the
computer/laptop/mobile.

Obviously I will check my internet connection and will check the website whether
is there any bug in the site or the site is down.I will clear cookies and cache
and then also there is some issue then will try to open the site in other
browser or system

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
Settings > Connected devices > Bluetooth.

Select the Paired  new device and then tap the speaker's name

What
according to you makes you a good candidate for customer service or technical
support job?

I believe that I am the best candidate for this
position because of my extensive customer service & my ability to adapt to
any situation

The positive attitude towards customer and willingness to help someone by
providing the correct resolution or information and my good communication
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

5