Subject: Fwd: Arabic Language Test - Tahseen Saifi
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Tue, 16 Nov 2021 03:01:28 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Nov 8, 2021, at 7:31 PM, HR Livesalesman <[email-masked]> wrote: 

Please evaluate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Nov 8, 2021, at 2:34 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Tahseen Saifi / (+91) 9334605454 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 

your order has been despatched from our side on the day you have ordered. Our courier partner tried to deliver it several times, However your delivery address mentioned in the order is not correct. 
I request you, kindly update me with the correct address, So order can reach the correct person ASAP. 

شكرا لتواصلك معنا 
نعتذر بصدق على الإزعاج 
نأسف اخباركم بأنه تم إرجاع طلبك إلى المخازن. تم ابلاغنا من قبل فريق التوصيل بأنهم حاولوا عدة مرات لتوصيل طلبك و لكن لأجل العنوان الخاطي لم يمكن التوصيل. 
الرجاء من حضرتكم حجز طلب من جديد مع العنوان الصحيح و نؤكد لك أن لا يتكرر مثل هذه التجربة في المستقبل. 

تحيات 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear sir/Ma'am 

We are really sorry to know that you received a damaged product. I understand your concern. 
As per our company policy. Item can only be exchanged or refunded only if the product is unused. So You should have checked the product before the installtion. 
We are really sorry, this product is not eligible for exchange or refund now. 

تقبل كامل اعتذارنا على الازعاج على انك واجهت تجربة مزعجة 
حسب الأصول لشركتنا 
يمكنك استبدال التلفاز وإرجاعه في متجرنا قبل التثبيت فقط، عليك أن تشوف قبل التثبيت، آسفا هذا المنتاج لا يمكنه الاستبدال أو الإرجاع، 

و نؤكد لك ان لا تتكرر مثل هذه التجربة في المستقبل.