Subject: Tech Support Candidate - Kajal Narware
From: Kajal Narware <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 01:00:38 -0500

Tech Support
Test

Name

Kajal
Narware

E-mail

[email-masked]

Phone Number

(+91) 9285186173

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mayur vihar phase 2 Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Teleperformance

CSA

30 November
2019

12500

Previous Employer 2

Teleperformance

TSA

20 October
2021

15500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly, I will open the new
tab and check to see if I can load another website like google.com

If its open then, skip down to the problems only happens with certain
websites.

If its can't open another site, then continue on the next step.

Then I will troubleshoot if the site works in another browser so I can see that
the problem only happen in firebox

If the site doesn't work in another browser then I can check out the problem
happens in all web browser.

Or I can try and troubleshoot like if the problem only happen on the secure
(https) website...

These all troubleshooting I can try to open the website in my computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe up the from the bottom of the screen

Touch and hold Bluetooth

Then tap to pair new device their is available device select the particular
device and pair it.If you don't find pair new device can check under available
device

Then tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about my attitude and my academic qualification I from technical field done all
studies and have an technical support experience not more but still basic things
are clear so I thought I am good for this position.

On a scale of 1 - 5 please rate your fluency in
spoken English

5