Subject: Tech Support Candidate - Siddharth Dhaiya
From: Siddharth Dhaiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 09:12:08 -0500

| | Tech Support Test

Name | Siddharth Dhaiya
E-mail | [email-masked]
Phone Number | (91) 9717180959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 30 November | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Clear the cache and browsing history
2- changing the browser
3-will try to access the website using a different internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- turn the speaker on
2- select the bluetooth option
3-open bluetooth settings on your phone
4-turn bluetooth on
5-select the device you want to connect

What according to you makes you a good candidate for customer service or technical support job? | I have been doing this for quite a while and after solving a minimum of 5000 tickets I am pretty sure that I am the right person.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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