Subject: Fw: Tech Support Candidate - Sonika Chandola
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Nov 2021 11:56:26 +0000

check

________________________________
From: Sonika Chandola <[email-masked]>
Sent: Sunday, November 14, 2021 12:59 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sonika Chandola

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sonika Chandola
E-mail  [email-masked]
Phone Number    (91) 8076494612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sec- 22 , Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Innovation by design    Junior system admin             3lpa
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Internet is working fine application is working fine that's why I'm getting error so I'll check the error code or the kind of error.
2- If i know the soln I'll move forward otherwise I'll do the research on it and proceed.
3-for example I'm getting error like the site is not reachable then
4-soln- there are so many reason behind this like  may be server is down ,dns issue network issues n more.
5- action to be needed
I'll clear the browser cache history
Reset wifi modem  or Reset dns client.
Reset TCP/IP  etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- I'll swipe down from the top of the screen
2-Touch and hold Bluetooth
3- Pair new device.
4- Tap the name of the device
5-It will show connected.
What according to you makes you a good candidate for customer service or technical support job? I have 1 year experience as a junior system admin in which i gain knowledge related to the customer service or technical tools I'm also a certified  engineer with good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4