Subject: Fw: Tech Support Candidate - Deepak Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Nov 2021 11:45:19 +0000

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________________________________
From: Deepak Singh <[email-masked]>
Sent: Sunday, November 14, 2021 7:33 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Deepak Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Deepak Singh
E-mail  [email-masked]
Phone Number    (91) 7049872360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Aaya Nagar near Arjan garh metro station
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dhani loans and services ltd    Customer care officer   Na      22k
Previous Employer 1     Acretix software private limited        US IT Recruiter         Apr 2020        18k
Previous Employer 2     Vertex management private limited       Customer associate      Aug 2019        13 k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Hi ,

Please go ahead and click on three dots that is on right top side in your system and click on history and clear your cache data, then restart your system and open the website again, I hope you are easily able to open  this website.

Thank You ,
Please list the steps to connect a Bluetooth speaker to your mobile phone.      .Pressing and holding the power button or pairing button.
.Go to settings _ Bluetooth _ connected device.
.select pair new device _ Speaker name
What according to you makes you a good candidate for customer service or technical support job? I am gradute in technical So I can easily understand the technical issues and help them by troubleshooting. Also I am an active listener. Being an active listener I can understand the customer’s issues sothat I can easily diagnose the issues and provide the best resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  4