Subject: Fw: Tech Support Candidate - Mursila Zehra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Nov 2021 11:37:54 +0000

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________________________________
From: Mursila Zehra <[email-masked]>
Sent: Monday, November 15, 2021 1:06 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mursila Zehra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mursila Zehra
E-mail  [email-masked]
Phone Number    (90446) 39554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      LUCKNOW
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Na      Na      Na      Na
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will make sure that i have typed correct url for the site. Secondly I will check the network connection as when the network is weak we get an error while opening any website. Thirdly, i will clear my cache and history because clearing cache and history speed up the process.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open the Bluetooth setting on mobile phone.
Open the Bluetooth.
Device name will appear on below the device section
Click on the device to connect the bluetooth.
What according to you makes you a good candidate for customer service or technical support job? Good communication skill.
Good command on language.
Basic knowledge about computer and computer software.
Good understanding skill.
On a scale of 1 - 5 please rate your fluency in spoken English  4