Subject: Fw: Trainer Candidate - Latisha Singh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 15 Nov 2021 10:10:45 +0000

________________________________
From: Latisha Singh <[email-masked]>
Sent: Monday, November 15, 2021 11:42 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: Trainer Candidate - Latisha Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Latisha Singh
E-mail  [email-masked]
Phone Number    (+91) 7048997635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Shahberi, noida
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech mahindra   Team lead-quality       -       30000
Previous Employer 1     HGS     QA      31st jan 2020   21000
Previous Employer 2
If Selected, how much time do you need to join? 60 days
Please briefly describe your work experience specifically in Quality?   Overall 2 years of experience in Quality, and 3 months as quality team leader.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    The most difficult thing is to maintain a balance in the team, to encourage them to work and bring improvement in the complete project or process. Daily meet ups, clear expectation settings and finalising a weekly and monthly goal helps to cop up with all the bad or difficult situations.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good service- We always try to achieve our best with each and every customer to make his journey a fruitful one.
Great service- In some cases, we go an extra mile to make it happen for few customers in order to make his journey a wonderful experience that can't be forgotten.
What according to you makes you a good candidate for this position?     I am a very logical person with an ability to think and work effectively. Completed my Yellow Belt training.
On a scale of 1 - 5 please rate your fluency in spoken English  4