Subject: Tech Support Candidate - Yamini Verma
From: Yamini Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 02:26:15 -0500

Tech Support
Test

Name

Yamini
Verma

E-mail

[email-masked]

Phone Number

(+91) 8851146248

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Kundli

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

TCD associate

8-11-2021

23600

Previous
Employer 1

Smile foundation

Customer care
associate

31-7-2021

12000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First, let's figure out where
the problem is

1. Open a new tab and check whether I can load other website like
google.com.

2. If able to open other websites then clear the cache and get the current
version of the page, refresh the page ine browser using the key combination
Ctrl+ F5.

3. Access to the site is blocked: Clear the browsing cookies amd change IP
address of the computer.

4 Firewall and antivirus: Check whether antivirus programs or firewall installed
on the computer do not block access to www.ndtv.com.

5.Clear the DNS Cache on the computer and try to access the site again.

6. Along with some ads, site content can be blocked. Find and disable similar
plugins for the site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Go to settings

2. Tap the bluetooth option

3. Turn on the Bluetooth

4. A list of available devices will appear on the screen.

5. If the speaker is not listed then long press the Bluetooth button on the
speaker that make it discoverable- in most of the devices a button with
Bluetooth symbol on it.

6. On the mobile phone select the speaker and when the device and speaker are
connected, the device shows as connected.

Switch on the bluetooth on mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

The positive attitude towards the customer and willingness to
help them by empathizing and sympathizing  and providing correct information or
resolution. Maintaining professional relationships with the customers by good
communication, interpersonal and good listening skills

On a scale of 1 - 5
please rate your fluency in spoken English

5