Subject: Trainer Candidate - Latisha Singh
From: Latisha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 01:12:00 -0500

| | Tech Support Test

Name | Latisha Singh
E-mail | [email-masked]
Phone Number | (+91) 7048997635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shahberi, noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Team lead-quality | - | 30000
Previous Employer 1 | HGS | QA | 31st jan 2020 | 21000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in Quality? | Overall 2 years of experience in Quality, and 3 months as quality team leader.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult thing is to maintain a balance in the team, to encourage them to work and bring improvement in the complete project or process. Daily meet ups, clear expectation settings and finalising a weekly and monthly goal helps to cop up with all the bad or difficult situations.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service- We always try to achieve our best with each and every customer to make his journey a fruitful one.
Great service- In some cases, we go an extra mile to make it happen for few customers in order to make his journey a wonderful experience that can't be forgotten.

What according to you makes you a good candidate for this position? | I am a very logical person with an ability to think and work effectively. Completed my Yellow Belt training.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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