Subject: Tech Support Candidate - Piysh Poddar
From: Piysh Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 01:08:37 -0500

| | Tech Support Test

Name | Piysh Poddar
E-mail | [email-masked]
Phone Number | (122006) 9101273309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GURGAON
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rensol Technologies | Application Support Engineer | 5th march2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Try refreshing the web page ,if not problem  is not yet solved then will look for the internet connection if the internet is fine then we will try it on a new tab if the problem is still there then we will clear the cache and recent history and retry agai
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will switch on the Bluetooth of the speaker and we will on the Bluetooth of our phone and search for the Bluetooth of speaker once it is found we will pair both the Bluetooth. We will se paired once it is connected
What according to you makes you a good candidate for customer service or technical support job? | I will able to resolve customer problems by listening and understanding their problems, I will be dedicated to the services that are provided by me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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