Subject: French Language Test - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 00:32:27 -0500

Foreign Language
Screening Test

Name

MARCUS
MARCUS    /  (91) 9667027348    / [email-masked]

Whats your first language

French

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting the customer care department of our company. we are
really sorry for any inconvenience encountered. Regarding your item we would
like to inform you that we already forwarded it to the courier company for
delivery the same day you made the purchase.

As per the courier company the delivery address you provided is wrong reason
why

are unable to make the delivery.

What you have to do is to contact the courier company to provide a correct
delivery

address and reschedule a new delivery date.

thank you again for contacting the customer care department of our company.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

Thank you for contacting the customer care department of our company. we really
sorry for any inconvenience encountered.

we understood your concern and will forward it to the relevant department. Rest
assure that they will get back to you as soon as possible with favorable answer
by phone call or email.

Thank you again for contacting the customer care department of our
company