Subject: Tech Support Candidate - Deepak Singh
From: Deepak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Nov 2021 09:03:21 -0500

| | Tech Support Test

Name | Deepak Singh
E-mail | [email-masked]
Phone Number | (91) 7049872360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aaya Nagar near Arjan garh metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dhani loans and services ltd | Customer care officer | Na | 22k
Previous Employer 1 | Acretix software private limited | US IT Recruiter | Apr 2020 | 18k
Previous Employer 2 | Vertex management private limited | Customer associate | Aug 2019 | 13 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi ,

Please go ahead and click on three dots that is on right top side in your system and click on history and clear your cache data, then restart your system and open the website again, I hope you are easily able to open  this website.

Thank You ,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

.Pressing and holding the power button or pairing button.
.Go to settings _ Bluetooth _ connected device.
.select pair new device _ Speaker name

What according to you makes you a good candidate for customer service or technical support job? | I am gradute in technical So I can easily understand the technical issues and help them by troubleshooting. Also I am an active listener. Being an active listener I can understand the customer’s issues sothat I can easily diagnose the issues and provide the best resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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