Subject: Tech Support Candidate - Prabhat Ranjan Shahi
From: Prabhat Ranjan Shahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Nov 2021 08:37:50 -0500

| | Tech Support Test

Name | Prabhat Ranjan Shahi
E-mail | [email-masked]
Phone Number | (91) 7974330090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near Sector 15 Metro Station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Power Control Technology Bhopal | Service Engineer | 1 year | 16000
Previous Employer 2 | Na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see error messages, it might just be a problem with browser cache:

Try Clearing browser cookies and cache
1. Click on the menu button to open the menu panel
2.Click History and select Clear Recent History
3.In the Time Range to clear:drop-down,select Everything.
4.Below the drop-down menu,select both Cookies and Cache. Make Sure other items you want to keep are not selected.
5.Click Ok

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Open Bluetooth Settings in phone and switch on the bluetooth and switch on the bluetooth speaker simultaneously and search devices on phone and select bluetooth speaker and connect
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of technical thing and always ready for hard working
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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