Subject: Tech Support Candidate - Utkarsha Mishra
From: Utkarsha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Nov 2021 04:17:45 -0500

| | Tech Support Test

Name | Utkarsha Mishra
E-mail | [email-masked]
Phone Number | (0532) 8528519967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Net surfing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HDFC Life | Sales development manager | 21-jan-2021 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all Closed other tabs, extensions, and apps. then I will Restart Chrome. If website is not working then I'll Restart my computer. then checking for malware.Opened the page in another browser.Fix network issues and report website problems.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen.Touch and hold Bluetooth .Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your device.Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? | Showing my willingness to help, showing to customers that I understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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