Subject: Tech Support Candidate - Gagan Sachdeva
From: Gagan Sachdeva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 14:39:23 -0500

| | Tech Support Test

Name | Gagan Sachdeva
E-mail | [email-masked]
Phone Number | (91) 6280411604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chhatarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imperfecto | Artist | Current | 35000
Previous Employer 1 | Nine Fish Art Gallery | Artist | June, 4, 2020 | 23000
Previous Employer 2 | Mount Litera Zee School | Art Curriculum Designer | Jan, 21,2020 | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If so happens, I will check to first refresh the page, but if it appears again, I will check my Internet connection speed, that if it varies when I refresh. If it shows no big variation in the speed, I will refresh my connection by disconnecting and reconnecting it. At last, I will try to turn airplane mode on and off.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect a Bluetooth speaker to your mobile phone, first check, if the Bluetooth speaker is turned on, and the Bluetooth mode in the mobile is also on. Then search for the Bluetooth speaker’s name in the available Bluetooth devices in your mobile phone. And when found, click on the name, and then press pair.
What according to you makes you a good candidate for customer service or technical support job? | There are numerous solutions to a problem, and not one, plus the solution is often very easy. So, a person who is solution oriented both for the customer and himself can be a good candidate for customer service or tech job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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