Subject: Tech Support Candidate - Sonika Chandola
From: Sonika Chandola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 14:29:37 -0500

Tech Support
Test

Name

Sonika
Chandola

E-mail

[email-masked]

Phone Number

(91) 8076494612

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sec- 22 , Noida

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Innovation by design

Junior system admin

3lpa

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- Internet is working fine application is
working fine that's why I'm getting error so I'll check the error code or the
kind of error.

2- If i know the soln I'll move forward otherwise I'll do the research on it and
proceed.

3-for example I'm getting error like the site is not reachable then

4-soln- there are so many reason behind this like  may be server is down ,dns
issue network issues n more.

5- action to be needed

I'll clear the browser cache history

Reset wifi modem  or Reset dns client.

Reset TCP/IP  etc.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- I'll
swipe down from the top of the screen

2-Touch and hold Bluetooth

3- Pair new device.

4- Tap the name of the device

5-It will show connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have 1 year experience as a junior system admin in which i
gain knowledge related to the customer service or technical tools I'm also a
certified  engineer with good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4