Subject: Tech Support Candidate - Shonaya Sahay
From: Shonaya Sahay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 13:00:28 -0500

| | Tech Support Test

Name | Shonaya Sahay
E-mail | [email-masked]
Phone Number | (841428) 9304855466
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gopalganj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: We should restart the computer.
Step 2: We should refresh the computer.
Step 3: We should open the browser and search the website.
Step 4: Then look the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the bluetooth on the mobile phone.
Step 2: Switch on the bluetooth speaker.
Step 3: Find the device name of bluetooth speaker on the mobile phone.
Step 4: Connect that device with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | It's all about our attitude in addition to our acedemic qualifications, like we should be soft spkoer, good listener, problem solver, helpful team builder and know how to engage the people well. Being responsive with positive attitude and taking the accounting ownership.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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