Subject: Tech Support Candidate - Shivendra Shahi
From: Shivendra Shahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 09:57:41 -0500

| | Tech Support Test

Name | Shivendra Shahi
E-mail | [email-masked]
Phone Number | (91) 8949976583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Customer Service Representative | | 20000
Previous Employer 1 | Peregrine | Access Control Executive | 10 June, 2020 | 22000
Previous Employer 2 | Genpact | Associate | 22 October, 2019 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we have to check whether the URL is correct or not.

If yes, then we need to clear cookies, to remove histories.

We have to close all the windows and then we have to restart the computer.

Then we have to type the correct URL again and it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, we have to enable Bluetooth mode on our computer and then we need to switch on our Bluetooth speaker. The moment we switch on the speaker the device name will reflect on the computer. There will be an option of pairing/connecting the device and it will work.

What according to you makes you a good candidate for customer service or technical support job?

Since I am working in the customer service industry for the last 5 years. My skills are listed below:

1. Problem-solving
2. Technical ability
3. Time management
4. Clear Communication
5. Flexibility
6. Proactive Listening
7. Helping attitude
8. Team Handling

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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