Subject: Tech Support Candidate - Rachana Aswal
From: Rachana Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 08:18:41 -0500

| | Tech Support Test

Name | Rachana Aswal
E-mail | [email-masked]
Phone Number | (91) 9311448651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karawal Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Customer Support Profile for Technical Issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Caretel Infotech Pvt Ltd | Customer Service Reprensentative | Till Date | 20606
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). First, I'll check my Internet Connection and then I'll try again with different browser.
2). I'll check if the website is down for Everybody or just me.
3). Then I'll restart my device because many basic prolems can be solved simply by starting the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1). Firstly, I'll go to settings.
2). Then, I'll tap the bluetooth option and turn on bluetooth of mobile phone and speaker both.
3). After that availble devices will appear. If speaker is not showing in the list then I'll scan the device to make it discoverable. Then I'll pair the device.

What according to you makes you a good candidate for customer service or technical support job?

Firstly, I am glad to knform you that I have 3 and half years of proven experience as a customer service representative and I believe I am the best candidate for this position because I have following qualities and abilities to work as a Customer Support Associate:

1). Good Communication Skills
2). Good Listening Skills
3). Problem Solving Skills
4). Strong Time Management
5). Friendly Attitude
6). Self-control etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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