Subject: French Language Test - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 06:45:43 -0500

Foreign Language
Screening Test

Name

MARCUS
MARCUS    /  (+91) 9667027348
/ [email-masked]

Whats your first language

French

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer;

thank you for contacting the customer care department of our company. we are
sorry for any incovenience you may encounter using our services. regarding your
item we would like to let you know that it was forwarded to the courier the same
day of the purchase for the delivery.

As per the courier your delivery address is wrong that is the reason until now
they are unable to deliver your product. what you have to do is to contact the
courier to provide a correct delivery address and reschedule a new delivery date
with them.

thank you again for contacting the customer care department of our
company;

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer;

Thank you for contacting the customer care department of our company. we are
very for any inconvience encounter using our services.

We understood your concern and will forward it to the concerned department. Rest
assure that they will get to you as soon as possible with a favorable response
by email or phone call.

Thank you again for contacting the customer care department of our
company;